FAQ

Would you like to go on holiday with Gîtes de France®, but don't know where to go? Our teams can help you, so don't hesitate to contact them. You'll find their contact details on this page https://www.gites-de-france.com/fr/le-reseau-gites-de-france

Would you like to go on holiday with Gîtes de France®, but don't know where to go? Our teams can help you, so don't hesitate to contact them. You'll find their contact details at

• The Gîtes de France® network

Holiday cottage de France® has been a partner of "Tourisme & Handicaps" |logo| since 2001. More than 117 Gîtes de France® holiday cottages have been awarded this label, and you can find them easily by selecting :

• "Accessibilité Tourisme & Handicap"

If you'd like to be accompanied by your favorite pet, make sure that pets are allowed when you book. For added peace of mind, check the "Pet welcome" box in your search: more than 3,400 accommodations are available with or without extra charge. Find out more before you go.

• https://www.gites-de-france.com/fr/gites
• https://www.gites-de-france.com/fr/chambres-dhotes
• https://www.gites-de-france.com/fr/location-gites-de-groupe HOLIDAY COTTAGE

www.gites-de-france.com

• Gîtes de France® Customer Account

Create your account on https://www.gites-de-france.comthe Gîtes France Customer Account allows you to make future bookings easier, manage payment options, save your favorite accommodations, and give feedback on your stay. Don't hesitate to contact us at https://mon-compte.gites-de-france.com/fr !

• The deposit

A deposit of 25% of the total cost of your stay is required to confirm your reservation. The balance is due 1 month before your arrival. For all bookings made less than 30 days before the date of stay, the full amount of the rental will be required. If you have any specific questions about payment, please contact the Gîtes de France® agency where you are staying. You'll find their contact details on this page.

• Accepted means of payment

On our website or via our booking services, we accept payment by credit card or bank transfer. You can also pay by ANCV vacation vouchers through our reservation services. You can also pay by Gîtes de France® gift card

• Cancellation of your stay

When you make your reservation, you can take out cancellation insurance. This insurance compensates you in the event of cancellation of your stay for reasons such as illness, death, accident, etc. You will be able to consult the General Sales Conditions of the insurance during your reservation. You can no longer take out this insurance once your reservation has been finalized.

If you are obliged to cancel your stay, you must notify the reservation department as soon as possible, who will provide you with the necessary documents to ensure that your declaration to the insurer is properly transmitted.

If you do not wish to take out cancellation insurance, the reimbursement made by the booking service will be in accordance with the General Terms and Conditions of Sale.

• Owner contact details

Once the balance has been paid, you will receive your holiday documents, the address of the accommodation and the owners' contact details. Please contact them to arrange an arrival time. Don't forget to exchange cell phone numbers if you didn't give them at the time of booking, as this can be very useful.

• Changing your reservation

Your reservation may be modified subject to availability and accommodation capacity. If you need to make any changes to your booking, please contact the relevant reservation department.

• To check availability and make a reservation, contact the owner directly to sign the contract, pay the rental amount and agree your arrival time. A deposit may be required to confirm the booking.

 

Gîtes de France® staff in each département are on hand to help you set up your project: on-site consulting visits, personalized support, help with grant applications, advice on layout..
To find out more, click here

When you choose the Gîtes de France® brand, you'll be working with experts who can help you set your rental prices, write your ad and produce a photo report. Thanks to the high profile of the Gîtes de France® brand, and the visibility of our website, you'll be able to increase your bookings.
To find out more, click here

Choosing the Gîtes de France® brand means having a team close to you that's ready to help. We also offer you legal and tax assistance, as well as training by qualified external service providers. We negotiate partnerships and discounts with major brands on your behalf.
To find out more, click here

Visits by Gîtes de France® experts are free and without obligation.

Gîtes de France® staff will help you from A to Z in the development of your project. We help you choose the right property, draw up a business plan, fit out the accommodation and, above all, make it attractive.

Local experts are technicians employed by the Gîtes de France® brand network, based in each département.

We invite you to contact the region or department of your project to find out about possible grants. Click here for a list of our agencies

We provide technical support from the very start of your project, right up to the moment your ad goes online. You then benefit from marketing support throughout your Holiday cottage® membership.

We invite you to contact us right from the start of your project. We'll be able to advise you in the best possible way to ensure that your rental meets holidaymakers' expectations

With Gîtes de France® you benefit from special rates from our national and local partners: bedding, paint, equipment, decoration...

Gîtes de France® can provide you with statistics, such as average occupancy rates, to help you draw up a business plan. These are reassuring elements for banks when you apply for a loan.

Account created via social networks

If you created your account via social networks (Facebook or Google), your password was randomly generated without being communicated to you.
In this case, you can still log in via social networks.

However, if you wish to log in using your login and password, simply follow the procedure by clicking on "Forgot your password?
You will then be able to change your password, then your email/login if necessary.

Lost email/login

If you have lost your email/login associated with your Holiday cottage account, contact us via the contact form so that we can help you identify it and recover access to your account.